Terms of Service

Effective Date: 3/1/2025

Welcome to EmotoX LLC, dba. Electric Bikes of Santa Barbara. By accessing our website and purchasing our products, you agree to these Terms of Service ("Terms"). Please read them carefully.

1. General Overview

These Terms govern your use of https://electricbikesofsantabarbara.com and your purchases from EmotoX LLC. By using this site, you confirm that you:

  • Are at least 18 years old or have permission from a legal guardian.
  • Will not use our products for illegal or unauthorized purposes.
  • Agree to comply with all applicable laws and regulations.

We reserve the right to update, modify, or discontinue services at any time without notice.

2. Product Purchases & Pricing

2.1 Orders & Payment

  • All orders are subject to availability and confirmation.
  • We accept payments via credit/debit cards, PayPal, and financing options (if available).
  • Prices are subject to change without notice.

2.2 Shipping & Delivery

  • We ship orders within the United States.
  • Shipping costs and estimated delivery times will be provided at checkout.
  • We are not responsible for delays due to carriers, weather, or customs.

2.3 Pre-Orders & Backorders

  • If you purchase a pre-order or backorder, you will be charged at checkout, and your order will ship as soon as available.

3. Returns, Refunds & Warranty

3.1 Return Policy

  • Returns accepted within 14 days of delivery.
  • The item must be unused, in original packaging, and in resellable condition.
  • Return shipping costs are the responsibility of the customer.
  • A 15% restocking fee may apply.

3.2 Refunds

  • Approved refunds will be processed within 7-10 business days.
  • Refunds will be issued to the original payment method.

3.3 Warranty

  • We honor manufacturer warranties for all electric bikes.
  • Warranty covers defects in materials and workmanship but does not cover:

4. Liability Disclaimer

  • Electric bikes involve risks. By purchasing and using our products, you acknowledge that:
  • Always wear a helmet and follow local traffic laws.

5. Intellectual Property

  • All content, images, branding, and trademarks on this site are owned by EmotoX LLC.
  • You cannot use, copy, or distribute any materials without our permission.

6. Account Termination & Service Refusal

We reserve the right to:

  • Cancel orders suspected of fraud or policy violations.
  • Restrict or terminate access for users engaging in abusive behavior.

7. Governing Law

These Terms are governed by the laws of California, USA. Any disputes shall be resolved in the courts of Santa Barbara County, California.

8. SMS Consent & Communications

By providing your phone number, you agree to receive order updates, marketing messages, and service notifications.

  • Messaging frequency may vary.
  • Message and data rates may apply.
  • To opt out, text STOP to 805-963-8885.
  • For help, text HELP to 805-963-8885 or visit [Website URL].
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